Oasis88 Terms & Conditions – Complete Terms Guide Platform Usage for Malaysian Players

These terms and conditions ("Terms") govern your use of the platform, website, and all services provided by Oasis88 ("Platform"). By accessing or using the Oasis88 Platform — whether through the website, mobile app, or any other digital channel — you confirm that you have read, understood, and agreed to be bound by these Terms.

Oasis88 reserves the right to update or modify these Terms at any time. Changes will take effect immediately upon being published on the Platform. Your continued use of the Oasis88 Platform following any such changes will be deemed your acceptance of the updated Terms.

To use Oasis88's services, you must meet all of the following eligibility criteria:

• At least 18 years old at the time of registration and at all times while using the Platform.
• Residing in Malaysia or being a Malaysian citizen accessing the Platform from a country where online gambling is not expressly prohibited under local law.
• Not currently listed on any voluntary or mandatory self-exclusion register under any responsible gambling programme.
• Possessing full legal capacity to enter into a binding agreement.
• Not use the Platform on behalf of any individual or third-party entity that does not meet the above criteria.

When registering for an Oasis88 account, you must provide truthful, accurate, and complete information — including your full name as stated on your official identification document, an active Malaysian phone number, and a valid email address. Oasis88 reserves the right to request proof of identity at any time for verification and Know Your Customer (KYC) compliance purposes.

One account per person: Each individual is permitted to hold only one active account at oasis88. Owning multiple accounts — whether under your own name, using another person's details, or by any other means — is strictly prohibited and may result in the termination of all associated accounts and the forfeiture of any remaining balances.

Your Oasis88 account is personal and may not be transferred to any other party. You are solely responsible for all activity that occurs within your account, including all bets placed, financial transactions, and bonus usage.

• You must keep your account password strictly confidential at all times. Oasis88 will never ask for your password through any communication channel.
• If you suspect that your account has been accessed by an unauthorized party, you must report it to the oasis88 support team immediately via Live Chat or email.
• You agree to use the Oasis88 Platform solely for personal entertainment purposes and not for any commercial, fraudulent, or unlawful activity.
• You confirm that all funds deposited into your oasis88 account are legitimately owned by you and are not derived from any unlawful activity.

Oasis88 supports a range of deposit and withdrawal methods optimised for Malaysian users. All financial transactions are processed exclusively in Malaysian Ringgit (RM).

Supported Payment Methods:

• DuitNow – instant transfer to a phone number or bank account number
• FPX (Financial Process Exchange) – via Maybank2u, CIMB Clicks, and other major Malaysian banks
• Touch 'n Go eWallet – deposits and withdrawals directly from your e-wallet
• GrabPay – via your GrabPay Malaysia account
• Boost – via the Boost Malaysia app
• ShopeePay – via the ShopeePay wallet in your Shopee Malaysia account

Deposit Terms: The minimum deposit is RM10 per transaction. There is no maximum deposit limit other than those imposed by individual payment methods. Deposits are processed instantly and credited to your account balance within seconds.

Withdrawal Terms: The minimum withdrawal is RM30 per transaction. Daily withdrawal limits depend on your account's VIP tier — from RM5,000 per day at Bronze level to unlimited for Elite members. Withdrawals are typically processed within 5 to 30 minutes of submission, subject to identity verification.

Oasis88 does not charge any processing fees for deposits or withdrawals. However, certain payment methods may apply their own intermediary fees, which are beyond Oasis88's control.

Oasis88 offers its members a variety of bonuses and promotions from time to time. All bonuses are subject to the specific terms stated in each respective promotional offer. The following conditions apply generally to all Oasis88 bonuses unless otherwise stated:

• Bonuses may only be withdrawn once the rollover (wagering requirement) fully met. Rollover requirements are clearly stated in each bonus's terms — for example, "10x rollover" means the bonus amount must be wagered 10 times in full before any withdrawal is permitted.
• Each player is entitled to claim the welcome bonus once only. Attempting to claim the welcome bonus more than once through multiple accounts or inaccurate information constitutes fraud and will result in the termination of all accounts involved.
• Bonuses may not be transferred between players or converted directly to cash without completing the rollover process.
• Oasis88 reserves the right to withdraw or modify any bonus if there is evidence of abuse, fraud, or a breach of these Terms.
• Bonuses have an expiry date as stated in their respective terms. Any bonus not used before its expiry date will be automatically forfeited.

Oasis88 VIP Rewards Programme: The oasis88 VIP Programme, comprising 6 tiers — Bronze, Silver, Gold, Platinum, Diamond, and Elite — is subject to separate VIP programme terms. In brief, VIP tier is determined by cumulative betting volume and will not be downgraded once achieved. Weekly cashback, tier upgrade bonuses, and other VIP rewards are subject to the current VIP terms, which may be updated from time to time with notice to members.

All betting and gaming activity on the oasis88 Platform is subject to the specific rules of each game category, as detailed in their respective help sections. In general, the following rules apply to all betting activity on oasis88:

• All bets confirmed and accepted by the Oasis88 system are final and non-reversible once a game round has begun, except in the event of a recognised technical disruption.
• Oasis88 reserves the right to void bets placed at odds that are clearly incorrect due to technical errors or human error. In such cases, the full stake will be refunded to the user's account.
• For Sports Betting, official results issued by the relevant sporting body — such as the Malaysia Super League, EPL, or the Badminton World Federation (BWF) — are final in determining bet outcomes. Any protest or appeal lodged with the sporting body does not affect betting results on oasis88.
• For in-play (live betting) markets, odds change in real time to reflect the current state of the match. Oasis88 is not responsible for any delays in odds display that may result from a user's internet connection.
• All RNGs (Random Number Generators) used in digital casino games and lotteries at oasis88 have been independently audited to ensure fairness. The outcome of every game is entirely random and cannot be manipulated by any party.

Use of the oasis88 Platform is subject to a strict code of conduct. The following actions are strictly prohibited and may result in immediate account closure and forfeiture of balances:

• Registering more than one account or providing false information during registration.
• Using automated software, bots, or any technological tool to gain unauthorized advantage from oasis88's systems or games.
• Colluding with other players to manipulate the outcome of casino games or sports bets — including match fixing.
• Using unauthorized payment methods, funds from illegal sources, or conducting suspicious transactions that contravene Malaysia's anti-money laundering laws.
• Gaining or attempting to gain unauthorised access to Oasis88 Platform systems, databases, or other users' accounts.
• Posting offensive, threatening, or harassing content on any official oasis88 communication channel, including the customer support Live Chat.
• Transferring funds between player accounts through unauthorized means to accumulate bonuses or circumvent identity verification requirements.

Oasis88 is committed to protecting your personal information in accordance with industry best practices and applicable data protection laws in Malaysia. The collection, use, and storage of your personal data are governed by oasis88 Privacy Policy which forms part of these Terms.

In summary, oasis88:

• Collecting personal information strictly as necessary for the purposes of managing your account, processing transactions, and complying with legal requirements.
• All personal data and financial transactions are protected with 256-bit SSL encryption — the same level of security used by Malaysia's online banking systems.
• Does not sell, rent, or disclose your personal information to third parties without your consent, except as required by law or court order.
• Retaining records of your transactions and gameplay for the duration required by applicable legal and regulatory obligations.

You have the right to access, correct, or request the deletion of your personal data at any time by contacting the oasis88 support team at support@oasis88.click.

Oasis88 strives to keep the Platform running smoothly at all times; however, technical disruptions cannot be entirely ruled out. oasis88's policy on technical disruptions is as follows:

• Disruption during gameplay: If a connection is lost during an active casino game round, the system will automatically complete that round in accordance with its predefined algorithm. Any result generated automatically is considered final.
• Disruption during live sports betting: If a disruption occurs after an in-play bet has been accepted by the system, the bet will stand at the odds locked in at the time of acceptance.
• System error in odds: If displayed odds are clearly inaccurate due to a technical error, Oasis88 reserves the right to void the affected bets and refund the amounts to the players' accounts.

Oasis88 is not liable for any loss or damage arising from the use of the Platform, including losses caused by errors, omissions, interruptions, or delays in operations or transmissions, communication line or system failures, or any event beyond oasis88's reasonable control.

Your Oasis88 account may be terminated or suspended under the following circumstances:

• At your own request: You may close your account at any time by contacting Oasis88 customer support. Any eligible remaining balance (once all rollover requirements have been met) will be returned to you via the same payment method used for your deposit.
• Self-exclusion: You may apply for a temporary self-exclusion (7 days to 6 months) or a permanent self-exclusion as part of oasis88's responsible gaming programme. During the self-exclusion period, you will not be able to access your account.
• Terms Violation: Oasis88 reserves the right to suspend or close an account immediately if there is evidence of a breach of any terms set out in this document. In cases of fraud or unlawful activity, account balances may be forfeited.
• Inactive accounts: Accounts with no login activity for more than 12 months may be classified as inactive. oasis88 will send an email notice before any action is taken on an inactive account.

Oasis88 believes that betting is a form of entertainment that should be enjoyed responsibly. We are committed to protecting the wellbeing of every player through comprehensive responsible gambling tools and policies.

• Personal Deposit Limits: You can set your own daily, weekly, or monthly deposit limits through your account settings. Limit reductions take 24 hours to take effect, while increases are applied immediately — protecting you from impulsive decisions.
• Session Reminder: Activate automatic reminders that notify you every 30, 60, or 120 minutes during an active gaming session.
• Self-Exclusion: Request a temporary or permanent self-exclusion at any time, with no questions asked and no pressure from oasis88.
• Age Limit: This Platform is for users aged 18 and above only. oasis88 enforces strict age verification during registration.

If you are concerned about your own gambling habits or those of someone close to you, we encourage you to read our full guide in the Responsible Gaming.

Oasis88 reserves the right to amend, update, or replace any part of these Terms at any time. Notice of material changes will be sent to your registered email address at least 7 days before the changes take effect, except in circumstances that require immediate changes such as legal compliance or platform security requirements.

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms or the use of the oasis88 Platform shall be resolved through the following process:

1. Direct Resolution: Contact Oasis88's customer support team first. Most issues can be resolved within 24–48 hours via Live Chat or email.
2. Formal Escalation: If the issue cannot be resolved at the first level, please submit a written complaint to Oasis88 management at support@oasis88.click with full details of the dispute.
3. Arbitration: Disputes that cannot be resolved internally will be referred to independent arbitration in accordance with mutually agreed procedures.

Oasis88's final decisions on game disputes, including game outcomes and winnings calculations, are based on Oasis88's server logs, which are considered conclusive evidence in any dispute.